Chris123NT's Blog

As you all know, I posted last night that Microsoft have made the CEIP fix available through the action center.  So when you hit the bug it will actually pop up and tell you exactly how to fix it.

I want to pass on a message I received from a Microsoft employee.

The fix in the action center will be permanent, you will not have to repeatedly fix it.

Here is the statement from Microsoft on the issue, as seen on Mary Jo’s blog:

Microsoft deployed a configuration change which exposed this (installer) problem. New machines installing Windows 7 Beta will not experience this problem. An issue related to the Customer Experience Improvement Program (CEIP also known as SQM) client in the Windows 7 Beta is causing crashes of Explorer, MSI-based installers and other applications. In order to resolve the issue, impacted customers need to run the following script from an elevated command prompt. This script will stop crashes related to CEIP and removes those changes (registry keys) to prevent further CEIP related crashes.

I recommend that you ALL turn the Customer Experience Improvement Program back ON.  In order to do that, do the following:

1. Open gpedit.msc
2. Expand Computer Configuration, expand Administrative Templates, expand System, expand Internet Communication Management, and then click Internet Communication settings.
3. In the details pane, double-click Turn off Windows Customer Experience Improvement Program, and then click Disabled.

That’s it, that should turn CEIP back on, and with Microsoft’s published fix in action center you will be good to go.

NOTE: I have also updated the old post with the fix instructions as to no longer instruct people to disable CEIP.